Shipping Policies
For our continental US customers Pool Vac Parts charges a flat rate shipping amount of $7.95. We never charge handling fee's, and regardless the size of your order the shipping amount will not change. For our Hawaii and Alaska customers we ship your packages USPS Priority Mail as this is the most cost effective way to get the product to your door.
When you place an order, Pool Vac Parts.com will estimate shipping and delivery dates. These dates are based on product availability and payment processing time. In-Floor Pool Parts does not begin processing your order until all the information for full payment and authorization is received. For in-stock items, In-Floor Pool Parts prioritizes the prompt shipment of your merchandise by making it our goal to ship your order within 48 hours of its placement, excluding weekends and holidays. For items on back order, In-Floor Pool Parts orders your product(s) directly from the manufacturer and will ship your merchandise as soon as it is received. In case of a back order, we will provide you with an approximate shipping time immediately.
Pool Vac Parts.com is not responsible for any damage incurred during shipping. We recommend that you inspect the merchandise directly upon delivery. If physical damage is detected, a customer must obtain a note from the driver recording the damage at the time of merchandise acceptance. You must also contact the shipping carrier immediately after noting the damage in order to file an insurance claim. If assistance is needed in the claiming process, Pool Vac Parts will be happy to help.
If you require special shipping instructions please contact our customer service department at (480) 607-1900
Shipping Errors
Although it is uncommon sometimes we do ship the wrong item. If you receive an incorrect part you have 10 days from the date of delivery to notify us of the mistake. Pool Vac Parts will immediately issue a return shipping label, and once the incorrect item is received at our warehouse we will promptly ship the correct part to you.
